1. General Information
Welcome to Sarra Web Ltd. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.
2. Product Information
All of our wooden stair cladding products are made to order. This means that production begins only after we have received and confirmed your order. Due to the bespoke nature of our products, slight variations in colour and texture may occur, which is inherent to natural wood.
3. Order Processing and Shipping
We aim to process and ship all orders within 7 working days from the date the order is placed. Please note that shipping times may vary depending on your location and any unforeseen circumstances.
4. Returns and Cancellations
Due to the custom-made nature of our products, we do not accept returns or cancellations once production has started. Please ensure that all details of your order are correct before finalizing your purchase. If there are any issues with your order upon receipt, please contact us immediately.
5. Contact Information
If you have any questions or require further assistance, please do not hesitate to contact us at info@stairscladding.uk. We will be happy to help you.
6. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
7. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website.
Thank you for choosing Sarra Web Ltd.